60 lines
4.7 KiB
Markdown
60 lines
4.7 KiB
Markdown
# WasaPrecruit - Product Backlog (Brainstorm)
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This document captures potential features, enhancements, and ideas for future development beyond the initial MVP. Items are loosely categorized and range from concrete next steps to vague, long-term possibilities.
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## AI & Automation
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* **Conversational AI:** Expand AI capabilities beyond basic FAQ to handle more complex questions or initial qualification dialogues.
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* **Sentiment Analysis:** Analyze aspirant message sentiment to flag potential issues or positive engagement for recruiters.
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* **AI-Suggested Replies:** Provide recruiters with context-aware reply suggestions.
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* **Advanced FAQ Handling:** Allow AI to manage a broader, more dynamic set of FAQs based on aspirant questions.
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* **Persona Consistency AI:** Explore AI assistance in helping recruiters maintain the target persona (e.g., tone checks).
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* **A/B Testing (Bot Messages):** Allow testing different initial contact messages or FAQ responses.
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## Recruiter Workflow & UI/UX
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* **Conversation Assignment:** Manually or automatically assign conversations to specific recruiters.
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* **Advanced Routing/Assignment Logic (e.g., load, skills):** Implement sophisticated chat routing beyond basic assignment.
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* **Advanced Status Tracking:** Implement custom conversation stages/pipeline (e.g., "Form Sent," "Qualified," "Interview Scheduled").
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* **Qualification Workflow Support:** UI elements/steps to guide recruiters through standardized qualification.
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* **Internal Notes & Tagging:** Allow recruiters to add private notes or tags (e.g., #urgent, #followup) to conversations.
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* **Canned Responses:** Enable recruiters to quickly insert pre-written responses for common complex questions.
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* **Bulk messaging capabilities:** Allow sending messages to multiple aspirants simultaneously (use with caution regarding WhatsApp policies).
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* **UI Highlighting:** Automatically highlight key data points in the aspirant info panel (e.g., location, `has_kids`).
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* **Proactive Aspirant Data Utilization (Automated triggers/highlights based on form data):** Use form data for more than just display.
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* **Scheduled Messages:** Allow recruiters to schedule messages for later delivery.
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* **Recruiter Gamification:** Introduce elements to track and incentivize performance (e.g., conversion leaderboards).
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* **Rich Media Handling:** Improve support for sending/receiving images or documents directly in the chat interface (beyond basic WA support).
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* **In-Platform Training:** Embed guidelines, persona docs, or training materials.
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* **Persona Guidance Tools (UI elements/reminders):** Subtle prompts/links in UI to aid persona consistency.
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* **Easy Privacy Policy Sharing:** One-click button for recruiters to send the privacy policy link.
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## Integrations
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* **Payment System Integration:** Connect with payment platforms for tracking or initiating payments.
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* **CRM Integration:** Sync aspirant data and conversation status with the main agency CRM.
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* **Calendar Integration:** Facilitate scheduling interviews or calls directly from the platform.
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* **Multi-channel Support:** Integrate other messaging channels (SMS, Facebook Messenger, etc.).
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* **Internal Comms Integration:** Link with Slack/Teams for notifications or internal discussion about aspirants.
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## Analytics & Reporting
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* **Comprehensive Dashboard:** Develop a dashboard with detailed metrics on recruiter activity, conversion funnels, message volume, FAQ usage, etc.
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* **Aspirant Insights:** Analyze aggregated data for insights into common pain points, drop-off reasons, or successful communication patterns.
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## Operational & Technical
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* **Robust Error Handling/Monitoring:** Enhanced monitoring and alerting for API failures (WhatsApp, Form).
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* **Performance Optimization:** Specific efforts to optimize for high concurrency and message volume.
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* **Load Testing:** Implement regular load testing.
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* **Specific Scalability/Security/Compliance Targets Definition:** Define concrete NFRs for future iterations.
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* **Automated E2E Testing:** Build out a comprehensive automated testing suite.
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* **Role-Based Access Control:** Introduce different permission levels (e.g., Recruiter, Manager, Admin).
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* **Audit Log:** Detailed logging of user actions within the platform.
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## Long-Term / Vague Ideas
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* **Aspirant Portal:** A simple web portal for aspirants to check status, update info, or access resources (significant effort).
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* **Video Call Integration:** Initiate video calls directly from the chat interface.
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* **Automated Qualification Scoring:** AI-based scoring of aspirant potential based on form data and chat interaction.
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* **Integrated Web Form Builder/Management:** Build form capabilities directly into the platform. |