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Deliverable: Service Agreement

Formalize stakeholder commitment with a clear contract - protecting the outcomes they care about

About WDS & the Service Agreement

WDS (Whiteport Design Studio) is an AI agent framework module within the BMAD Method that transforms how designers work. Instead of creating documentation that gets lost in translation, your design work becomes powerful prompts that guide AI agents and development teams with precision and intent.

The Service Agreement formalizes the commitment you secured with your Project Pitch. It protects both parties, defines clear scope around the outcomes they told you they need, and establishes the foundation for a healthy working relationship where everyone's expectations are explicitly aligned.

What Is This Deliverable?

The Service Agreement is your formal contract that:

Defines scope of work around the outcomes they need (what's included, what's not)
Establishes clear deliverables that serve their desired results
Protects both parties with terms and conditions
Provides legal foundation for the project
Makes explicit what success looks like (their definition)

Created by: Saga the Analyst
When: Phase 1 (Module 03) - After pitch is accepted, before work begins
Format: Markdown document converted to contract/PDF format

Why This Matters

Without a formal agreement:

❌ Scope creep around "I thought you meant..." becomes unmanageable
❌ Payment becomes contentious when outcomes aren't clear
❌ No protection if client stops paying
❌ Unclear who owns the final work
❌ The outcomes they care about aren't explicitly protected

With a service agreement:

✅ Protected scope tied to their desired outcomes
✅ Clear payment terms
✅ Legal recourse if needed
✅ Professional credibility
✅ Foundation for healthy client relationships
✅ Both parties know exactly what success looks like

What's Included

Scope of Work: What's included (tied to outcomes they need) and what's explicitly not
Deliverables: Tangible outputs you'll produce that serve their desired results (with links to examples)
Timeline: Key milestones and completion dates
Payment Terms: Cost structure, payment schedule, late fees
Change Management: How scope changes are handled (change order process) - protecting focus on agreed outcomes
Acceptance Criteria: When work is considered complete (based on their definition of success)
Intellectual Property: Who owns what (code, designs, content)
Termination Clause: How either party can exit the agreement
Warranties & Limitations: What you guarantee (and don't)

The Dialog with Your Thinking Partner: Saga the Analyst

The Process (30-45 minutes):

Saga the Analyst helps you formalize the agreement based on what they told you they need:

Saga the Analyst: "Let's protect this project with a solid agreement that 
                   serves the outcomes they care about. What exactly is in scope?"

You: "Landing page redesign, mobile responsive, 5 pages total. They need 
      to reduce cart abandonment by making checkout clearer."

Saga the Analyst: "Good - scope tied to their desired outcome. What's explicitly 
                   OUT of scope?"

You: "No backend work, no e-commerce functionality changes, no third-party 
      integrations. We're focused only on the clarity improvements they need."

Saga the Analyst: "Perfect - that clarity prevents scope creep and keeps focus 
                   on the outcomes they told you matter. Now, what are your 
                   deliverables?"

You: "Page specifications, design system, WordPress-ready content, 
      interactive prototype - all focused on checkout clarity."

Saga the Analyst: "Excellent! What's your timeline and payment structure?"

As you talk, Saga the Analyst creates:

✅ Clear scope boundaries (protecting their desired outcomes)
✅ Specific deliverables list (tied to what they need)
✅ Milestone timeline
✅ Payment terms
✅ Change order process (protecting focus on agreed outcomes)
✅ IP ownership terms
✅ Acceptance criteria (based on their definition of success)

Then you review together:

Saga the Analyst: "Here's your Service Agreement. Does this protect both 
                   of you and keep focus on the outcomes they care about?"

You: "Yes! But add a 50% deposit requirement before work starts."

Saga the Analyst: "Added to payment terms. ✅ Agreement is ready."

Result: Service Agreement that protects both parties and keeps everyone focused on the outcomes that matter to them

Example

See the WDS Presentation Project - Service Agreement (Coming soon)

Agent Activation

To start creating your Service Agreement:

@saga I need to create a Service Agreement for [Your Project Name].

Saga the Analyst will begin the conversation and guide you through the process.

How to Create This

Hands-on Tutorial: Module 03: Alignment & Signoff

Workflow Reference: Alignment & Signoff Workflow

Getting Started with WDS

New to WDS? Install the complete AI agent framework to unlock all capabilities:

👉 Install WDS & Get Started

Previous Deliverable: Project Pitch - Get stakeholder buy-in first
Next Deliverable: Product Brief - Define what you're actually building

5.5 KiB Raw Blame History